Frequently Asked Questions
Booking Our Services
Will I be charged after booking the appointment?
The credit card is to hold the appointment for no one else to take the selected time slot/s. In the event the appointment is not rescheduled with a minimum of 24 hours notice or not showing up for the booked appointment/s, the card will be charged full amount of the service/s.
Upon checkout, you have the option of using the card that was used to hold the appointment or use a different method of payment.
May I book online for the same day?
You may book online for the same day. This is considered a FIRM BOOKING and will not be able to cancel. If you do not show up, the card to hold the appointment will be charged.
What if something happens and I will be running late?
It is your responsibility to notify as soon as you become aware. If you will be arriving past your appointment time, pending on the time that has passed, and the circumstance, it will be at the therapist’s discretion.
Can I walk-in and get an appointment?
Walk-ins are welcome (on certain days).There will be no guarantee that when you walk-in that the time slot/s will be available. It is recommended to book online.
How much time do I need to arrive prior to the appointment?
For first visits, It is recommended arriving at least 15 to 20 minutes prior, 20 to 30 minutes prior if you are booking Lymphatic Drainage service, to fill out an intake form. For repeat guests, it is recommended to arrive 10 to 15 minutes prior. Whether first or repeat visit, this will also give you time to use the restroom and/or enjoy a beverage (non-alcoholic) without being rushed.
I booked an appointment with a specific service, but want to change the service when I come in, is that permissible?
It is not recommended to change what was booked at your appointment time. Once you become aware of a change that needs to be made, please notify as soon as possible with at least 24 hours notice. If able to, then it will be modified at check-out. If you want to increase the duration, if able to, then it can be modified at check out/ Laso, with at least 24 hours notice, you can decrease the duration or reschedule/cancel without penalty.
I just started to recover from being sick, can I still come in?
If you are still in the recovering phase from being sick, it is recommended to wait a few more days to give your body the rest it needs. Treatments may cause the body to overwork. If you are aware that you are sick or in the process of recovering and have booked an appointment, please communicate as soon as possible.
FAQ Massage
I do not know if I want Swedish or Deep Tissue. What do I do?
You are paying for the time, not the pressure. It can be mixed or just one of the two pressures. It will be assessed what your body will need to optimize the experience.
Why do I have to fill out an intake form when I arrive for my appointment?
To make sure that there was due diligence in addressing your needs with comfort and safety. Certain medical conditions and/or medication can affect/limit or even prevent from having a massage. Even the amount of time when an injury/surgery occurs holds just as much importance. It only needs to be filled at initial visit, and then once a year for any changes or updates.
I just had a vaccination done recently (RSV, Covid, etc.) and would like to have a treatment, is that permissible?
It would not be recommended as the vaccine/s can have symptoms in your body that can compromise you during the massage. Please wait until the symptoms from the vaccine are no longer present in your body.
This is my first treatment; what should I do?
The body is different from person to person, whether the first massage or a connoisseur. Each body part holds tension differently from person to person. There is always a next time to change.keep duration or try another service entirely. Please communicate as to what is appropriate in pressure to ensure your safety and comfort.
Do you use aromatics in the office and/or treatment room?
Out of respect for possible allergies, we do not use aroma (diffuser/burning/applied to skin) related products. Also, we do not want to place people in the business and the business itself at risk. I do share a space with other practitioners. In addition, the therapist will be scent-free and will be asking for you (the client) to be as well.
What oil is being used in service?
The unscented massage oil consists of a jojoba and grapeseed oil blend.
What kind of music is playing during treatment?
Everyone’s music choice to relax is different; let your therapist know.
Do you have a heated table?
Yes, there is a heated table.
I have large breasts/a double mastectomy, a pacemaker, etc. Am I able to still be comfortable during the treatment?
Please communicate with your therapist to ensure comfort is provided.
I have a hard time lying in certain positions; will that prevent me from receiving treatment?
Please communicate with your therapist to ensure comfort is provided.
Do I (the therapist) talk during treatment?
If you would like to have a conversation, then let the therapist know; otherwise, it is assumed that you would like a quiet treatment. The only time/s I (the therapist) talk is to check in and to give simple directions. Please bear in mind that since I do share a space with other practitioners, there may be times that you may hear other guests. The front desk and practitioners are aware to keep it a minimum and inform the guests coming in about this as well.
Do I (the therapist) perform inappropriate massages?
As a licensed massage therapist, dealing with the livelihoods of individuals, I will do no harm, and that includes being inappropriate (i.e. sexual). I take my license and passion for helping others seriously.
Do I accept health insurance?
As of this moment, I do not accept health insurance. However, I am going through the process to get credentialed, which will take time, and I will keep you posted.
Still have questions? Call/text (845) 419-3716 or email soulrealwellness@gmail.com.
